FAQ
FREQUENTLY ASKED QUESTIONS
Order & Customization
Yes! As a manufacturer with 20 years of experience and our own R&D team, we offer full customization services. This includes laser-engraved logos on products, customized color boxes, and even structural design changes for large orders.
For standard stock items, we have a very low MOQ. For customized orders (logo/packaging), the MOQ typically starts from 500-1000 units depending on the model. Please contact us for specific quotes.
Absolutely. We encourage samples for quality verification.
Standard orders are usually completed within 15-25 days. For highly customized products, it may take 30-45 days depending on the production schedule and raw material availability.
Product & Technical Specifications
Most of our high-performance flashlights and work lights use rechargeable 18650 or 21700 Lithium-ion batteries. We perform rigorous aging tests on all batteries to ensure long-term stability and safety.
Yes, our outdoor series typically ranges from IPX4 (splash-proof) to IPX7 (temporary immersion).
Yes, our products are CE and RoHS certified. We can also provide FCC or other specific certifications upon request for specific markets.
Shipping & Logistics
We primarily offer EXW (Ex Works) for those with their own forwarders, and DDP (Delivered Duty Paid) for customers who want a hassle-free experience
Yes, we have extensive experience shipping to FBA warehouses globally. We can handle labeling (FNSKU), palletizing, and direct delivery to the designated center.
Warranty & After-Sales
We offer a 1-year warranty on all products.